ku9a Privacy Policy

1Introduction

ku9a ("we", "us", or "our") is committed to protecting the privacy and personal data of all players who use the ku9a platform ("the Platform"). This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, how we store and protect it, and the rights you have in relation to your data. By registering an account or using the ku9a platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to all data collected through the ku9a website, including during account registration, player verification (KYC), deposits and withdrawals, gameplay, customer support interactions, and participation in promotional activities. It should be read alongside our Terms and Conditions, which govern your use of the platform as a whole.

2Information We Collect

When you register an account, use the platform, or contact our support team, ku9a may collect the following categories of personal data.

• ●Identity information — your full name, date of birth, and the mobile number you used to register
• ●KYC verification documents — national identity card, passport, or other government-issued identification submitted during account verification
• ●Financial information — details of your bKash, Nagad, Rocket, Upay, or bank account used for deposits and withdrawals, and a record of all transactions processed through your ku9a account
• ●Technical and device data — IP address, browser type and version, device type and operating system, time zone, and pages visited on the ku9a platform
• ●Communications data — the content of messages you send to our support team via email, including any attachments or screenshots you provide

We do not collect or store payment card numbers, CVV codes, or full banking credentials. Payment transactions are processed directly through the relevant third-party payment provider (bKash, Nagad, Rocket, etc.), and ku9a only receives confirmation of the transaction outcome and the account name or number used.

3How We Use Your Information

ku9a uses the personal data we collect solely for legitimate purposes directly related to the operation of the platform and the provision of gaming services. Specifically, we use your data for the following purposes.

• ●Account creation and management — to create and maintain your player account, verify your identity, and manage your preferences and settings
• ●Processing financial transactions — to process your deposits and withdrawals through your chosen Bangladesh payment method and maintain an accurate transaction history
• ●KYC compliance — to verify that players meet the minimum age requirement of 21 years and to fulfil our obligations to prevent underage gambling, fraud, and money laundering
• ●Customer support — to respond to your enquiries, investigate complaints, and resolve disputes or account issues in a timely manner
• ●Platform security and fraud prevention — to detect and investigate suspicious account activity, prevent cheating or bonus abuse, and protect the integrity of the platform for all players
• ●Service improvement and personalisation — to analyse usage patterns, improve the platform experience, and where you have given consent, to send you personalised promotional offers relevant to the games and services you use

4Legal Basis for Processing

ku9a processes your personal data on one or more of the following legal grounds, depending on the specific processing activity.

• ●Contractual necessity — processing your registration data and financial transactions is necessary to perform the services you have agreed to receive by accepting our Terms and Conditions
• ●Legal obligation — we are required by applicable laws and regulatory standards to collect KYC documentation, maintain transaction records, and conduct anti-fraud and anti-money-laundering checks
• ●Legitimate interests — we process technical and device data on the basis of our legitimate interest in keeping the platform secure, preventing fraud, and improving our services
• ●Consent — where we send you personalised promotional communications, we do so on the basis of your explicit consent, which you may withdraw at any time by contacting [email protected]

5Sharing of Your Information

ku9a does not sell, rent, or trade your personal data to third parties. We only share your information in the limited circumstances described below.

• ●Payment processors — we share the minimum necessary financial information with your chosen payment provider (bKash, Nagad, Rocket, Upay, or your bank) solely for the purpose of processing your transaction
• ●Game providers — game outcome data may be shared with our certified third-party game providers (such as Pragmatic Play, Evolution Gaming, Ezugi, or Spribe) for game integrity and RNG audit purposes
• ●Fraud and compliance partners — where required to investigate suspected fraud, money laundering, or other illegal activity, we may share relevant account data with specialist third-party compliance service providers
• ●Legal authorities — if required by law or a valid court order, we may disclose your information to law enforcement agencies or regulatory authorities. We will always seek to notify you of such requests where legally permissible

6Cookies and Tracking Technologies

ku9a uses cookies and similar tracking technologies to operate the platform, remember your session, and improve your experience. The cookies we use fall into the following categories.

• ●Essential cookies — required for the platform to function. These cookies manage your login session, maintain account security, and enable core platform features. They cannot be disabled without breaking the platform
• ●Analytical cookies — help us understand how players use the platform so we can improve navigation, game discovery, and overall performance. Data collected is aggregated and does not identify individual players
• ●Preference cookies — remember your platform settings such as language preference and display options so you do not have to re-enter them each visit

You may control cookies through your mobile browser settings. Please note that disabling essential cookies will prevent you from logging in and using core platform features. We do not use third-party advertising cookies or behavioural targeting cookies on the ku9a platform.

7Data Retention

ku9a retains your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Specifically, financial transaction records are retained for a minimum of five years from the date of the transaction, in line with standard anti-money-laundering record-keeping requirements. KYC verification documents are retained for the duration of your account and for a period of five years after account closure.

When your data is no longer required for the purposes for which it was collected and no legal obligation requires us to retain it further, ku9a will securely delete or anonymise it. If you request account closure, we will begin the deletion process for non-legally-required data within a reasonable timeframe following completion of any outstanding verification or dispute procedures.

8Your Privacy Rights

As a ku9a player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Request".

ku9a will respond to all verified privacy requests within a reasonable timeframe. Please note that certain rights are subject to limitations — for example, we cannot delete data that we are legally required to retain, and we cannot process a request until your identity has been verified to our reasonable satisfaction.

9Data Security

ku9a takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our platform, restricted internal access to personal data on a need-to-know basis, regular security reviews of our systems and infrastructure, and secure storage of KYC documents with access logging.

While ku9a uses industry-standard security practices, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly investigating and addressing any security incidents that affect player data. If you believe your account has been compromised, contact us immediately at [email protected].

10Children's Privacy and Minimum Age

The ku9a platform is strictly intended for adults. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use the ku9a platform in any way. If ku9a becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification having been completed, we will take immediate steps to close that account and delete the associated personal data.

11Changes to This Privacy Policy

ku9a reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the effective date shown at the top of this page. For significant changes that materially affect the way we handle your personal data, we will endeavour to notify registered players via their registered mobile number or email address where practicable. Your continued use of the ku9a platform after any amendment to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting [email protected].

12Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data ku9a holds about you, please contact our support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe during Bangladesh Standard Time (BST, UTC+6) business hours.